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Privacy Policy

1. Introduction

Murray’s Mini Bus Hire (“we”, “us”, “our”) is committed to safeguarding your privacy. This Policy explains how we collect, use, disclose and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018. We are a family-run minibus and coach hire business operating across South East Wales, based in Pontypool and Cwmbran, serving occasions such as weddings, airport transfers, sports events, group outings and school transportation 

2. Contact Information

  • Phone: 07858 242 360

  • Email: murrays.j@yahoo.com 

  • Address: Unit 11, Gilchrist Thomas Industrial Estate, Pontypool, Torfaen NP4 9RL 

3. Information We Collect

a. Provided by you:

  • Personal details (name, address, email, telephone number)

  • Travel requirements (group size, destinations, dates)

  • Vehicle preferences and booking details

b. Automatically collected:

  • Technical data (IP address, browser type, device) and cookies to improve our website and user experience

4. How We Use Your Data

We process your personal information to:

  • Provide and manage your minibus/coach booking and transportation services;

  • Communicate booking confirmations, updates, changes or cancellations;

  • Process payments and reconcile accounts;

  • Improve our services and website through analytics;

  • Fulfil legal obligations such as safety compliance;

  • For legitimate interests, such as marketing offers (unless you object).

5. Legal Basis

Our processing relies on:

  • Contractual necessity for bookings;

  • Legitimate interests in improving services, marketing, and fraud prevention;

  • Legal compliance, such as transport safety regulations.

6. Cookies and Tracking

We use cookies for essential site functions and to gather anonymous usage data. You may disable cookies via browser settings, though doing so may impair website functionality.

7. Data Sharing and Disclosure

We may share your data with:

  • Payment processors and banks;

  • IT and technical service providers;

  • Regulatory or safety authorities if required;

  • Prospective purchasers in case of business transfer.
    We do not sell your personal information.

8. International Transfers

All data is stored and processed within the UK/EU. If transferred elsewhere, we will ensure appropriate safeguards, such as standard contractual clauses.

9. Data Retention

Personal data is retained only as long as needed to fulfil service delivery, legal or safety obligations, or until you request deletion. Afterwards, it is securely destroyed.

10. Your Rights

You are entitled to:

  • Access, correct, restrict or erase your data;

  • Object to or withdraw consent (where processed on consent);

  • Request data portability.

To exercise these rights, contact us at murrays.j@yahoo.com or via our phone number. We will respond within one month.

11. Data Security

We implement appropriate technical and organisational measures, including secure storage and employee training. However, we cannot guarantee absolute security during data transmission.

12. Complaints

If you have concerns about how we manage your data, please contact us directly. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

13. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be noted with a revised “Last updated” date. Continued use of our services constitutes acceptance.

Murray’s Mini Bus Hire
Unit 11, Gilchrist Thomas Industrial Estate, Pontypool NP4 9RL
Tel: 07858 242 360 • Email: murrays.j@yahoo.com

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